Privacy Policy
Effective Date: August 20, 2026
Last Updated: August 20, 2026
Ketel AI, Inc. ("Ketel AI," "we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or otherwise interact with us.
1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data"):
- Account & Contact Information: Name, business email address, job title, company name, phone number, and account credentials when you register for an account or request a demo.
- Service Data & Content: Data, configurations, and files submitted or ingested through your use of the Ketel AI platform.
- Usage & Technical Data: IP addresses, browser type, operating system, device identifiers, system activity, and interaction data collected automatically via log files and cookies.
- Support & Communication Data: Information provided when contacting customer support or communicating with our team.
2. How We Use Your Information
We process Personal Data for the following business purposes:
- To provide, operate, maintain, and secure the Ketel AI platform and services.
- To process transactions, manage customer accounts, and deliver customer support.
- To communicate system updates, security alerts, and administrative messages.
- To detect, prevent, and address security incidents, fraud, or technical issues.
- To comply with legal, regulatory, and audit obligations.
3. How We Share Information
We do not sell, rent, or trade your Personal Data. We share Personal Data only in the following limited circumstances:
- Service Providers & Sub-processors: With trusted third-party vendors who perform services on our behalf (e.g., cloud infrastructure hosting like Vercel/AWS, database management, and customer support tools). All sub-processors are bound by strict confidentiality and security agreements.
- Legal & Compliance Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, and safety of Ketel AI, our users, or the public.
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition.
4. Data Retention & Security
- Data Retention: We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with legal or contractual requirements. Customer production data is deleted within 60 days of contract termination in accordance with our Data Management Policy.
- Security Safeguards: We implement robust technical and organizational security measures—including AES-256 encryption at rest, TLS encryption in transit, strict role-based access controls, and annual penetration testing—to protect data against unauthorized access, loss, or misuse.
5. Your Privacy Rights
Depending on your jurisdiction (such as GDPR or CCPA), you may have the following rights regarding your Personal Data:
- The right to access, inspect, or receive a copy of your Personal Data.
- The right to request correction or deletion of your Personal Data.
- The right to object to or restrict processing of your Personal Data.
To exercise any of these rights, please contact us at privacy@ketel.ai or security@ketel.ai.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of material changes by posting the updated policy on our website with a new effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our security practices, please contact us at:
Ketel AI, Inc.
Email: security@ketel.ai
Website: https://ketel.ai